Refund Policy

Last updated: May 4, 2026

This Refund Policy explains when and how you can request a refund for a Threadbarn subscription. It applies to all paid plans purchased through threadbarn.app.

Summary

  • 30-day money-back guarantee for new paid plan purchases (monthly, annual, and lifetime), no questions asked.
  • After 30 days, refunds are reviewed on a case-by-case basis.
  • Annual plans: prorated refunds are not available, but you can cancel anytime to stop future renewals.
  • Lifetime plans: 30-day refund window applies.
  • Refunds are processed by Paddle, our Merchant of Record, typically within 14 days of approval.

1. The 30-day money-back guarantee

If you start a paid plan and decide it’s not for you, you can request a full refund within 30 days of the purchase date. No reason required.

This applies to:

  • First-time monthly subscriptions
  • First-time annual subscriptions
  • Lifetime plans
  • Plan upgrades (e.g., from monthly to annual — the 30-day window applies to the new charge)

To request a refund, email hello@threadbarn.app from the email address on your account. Include:

  • Your account email
  • The approximate purchase date
  • A brief note (optional, but helpful)

We aim to acknowledge refund requests within 2 business days. Once approved, refunds are processed by Paddle and typically issued to your original payment method within 14 days. Depending on your bank, it may take an additional 5–10 business days for the refund to appear on your statement.

2. After the 30-day window

After 30 days from purchase, refunds are reviewed on a case-by-case basis. We generally consider refund requests in cases such as:

  • Significant technical issues that we couldn’t resolve
  • A billing error
  • Service unavailability that materially affected your use
  • Unwanted auto-renewal — if you forgot to cancel before an annual or monthly renewal, we generally accept refund requests within 7 days of the renewal date
  • Other circumstances at our reasonable discretion

We typically do not refund unused portions of a subscription period after the 30-day window in the absence of any of the above circumstances.

If your situation doesn’t fit cleanly into the cases listed above, email us at hello@threadbarn.app. We try to be reasonable.

3. Annual subscriptions

Annual subscriptions are billed once per year. After the 30-day refund window:

  • We do not provide prorated refunds for the unused portion of an annual term, except where required by applicable law.
  • You can cancel your subscription at any time from your account settings, by emailing hello@threadbarn.app, or by contacting Paddle directly at https://paddle.net. To stop the next renewal, please cancel at least 48 hours before the end of the current billing period. Cancellation stops future renewals but does not refund the current term — you keep Pro access until the end of the year you’ve paid for.

If you find yourself unable to use the Service for reasons within our control (extended outages, account suspension we later determine was incorrect, etc.), contact us and we will consider a fair adjustment.

4. Monthly subscriptions

Monthly subscriptions are billed once per month. After the 30-day refund window:

  • We do not refund mid-month for cancellations.
  • You can cancel at any time from your account settings, by emailing hello@threadbarn.app, or by contacting Paddle directly at https://paddle.net. To stop the next renewal, please cancel at least 48 hours before the end of the current billing period. Cancellation stops the next month’s billing — you keep Pro access until the end of the current billing period.

5. Lifetime plans

Lifetime plans are eligible for a full refund within the 30-day refund window described in Section 1. After 30 days, lifetime plans are non-refundable, except as required by applicable consumer protection law.

“Lifetime” means the lifetime of the Service as actively operated by us. If we discontinue Threadbarn entirely, we will provide notice and consider goodwill arrangements for lifetime customers.

6. Failed payments and chargebacks

6.1 Failed payments

If a payment fails, Paddle will retry it according to their standard retry schedule. If the issue persists, your access to paid features may be paused until payment is resolved.

6.2 Chargebacks

If you have an issue with your subscription, please email us at hello@threadbarn.app or contact Paddle at https://paddle.net before initiating a chargeback with your bank. We aim to resolve refund requests fairly and quickly. Chargebacks cost us additional fees, can take weeks to resolve, and rarely lead to faster refunds than a direct request. Card networks generally allow chargebacks for up to 120 days after the original transaction.

If a chargeback is filed without first contacting us, your account may be suspended pending investigation. We reserve the right to dispute fraudulent or unwarranted chargebacks.

7. Free plan

The Free plan is provided at no cost. There is nothing to refund.

8. How refunds are processed

All payments and refunds are handled by Paddle.com Market Limited (“Paddle”), our Merchant of Record. When you receive a refund:

  • The refund is issued to your original payment method
  • The amount refunded matches what you paid (including any applicable taxes Paddle collected)
  • The transaction will appear on your statement as a refund from Paddle
  • Refunds are typically processed within 14 days of approval, per Paddle’s standard processing timelines

Paddle’s own refund and dispute terms also apply. See https://www.paddle.com/legal/refund-policy and https://www.paddle.com/legal/checkout-buyer-terms for details.

9. Complaint resolution

If you are not satisfied with how we handled a refund or other support request:

  1. Contact us first. Email hello@threadbarn.app with the subject line “Complaint” and describe the issue. We aim to acknowledge complaints within 2 business days and resolve them within 14 days.
  2. Escalate to Paddle. If you remain unsatisfied, you can contact Paddle directly via the link in your purchase confirmation email or at https://paddle.net — Paddle is our Merchant of Record and has its own dispute resolution process.
  3. External resolution. If your complaint cannot be resolved through us or Paddle, you may have the right to escalate to:
    • Your local consumer protection authority
    • The relevant alternative dispute resolution (ADR) body in your jurisdiction
    • For EU consumers: the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr

10. Statutory rights

This Refund Policy describes our voluntary refund commitments. Nothing in this policy limits your statutory consumer rights under the laws of your jurisdiction. EU/UK consumers have specific rights under EU consumer protection law and the UK Consumer Contracts Regulations, which include statutory withdrawal/cooling-off rights for distance purchases of digital services (subject to certain conditions, including any waiver of withdrawal rights you may have agreed to at checkout). Our 30-day voluntary refund window is intended to provide protection in addition to your statutory rights. If your local law provides stronger protection than this Policy, that protection applies.

11. Contact

For refund requests or questions about this policy:

Email: hello@threadbarn.app
Website: https://threadbarn.app
Response time: within 2 business days for refund requests; within 14 days for complaints